Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPPOL405A Mapping and Delivery Guide
Implement e-correspondence policies
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | PSPPOL405A - Implement e-correspondence policies |
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Description | This unit covers the competencies required to send and receive email correspondence (e-correspondence) via the internet, intranets or extranets. It also covers setting up and maintaining electronic software; maintaining and managing individual electronic mail (email) mailing lists and address books; implementing email policy; and adhering to organisational protocols and practices for email.In practice, implementing e-correspondence policies overlaps with other generalist and specialist work activities, such as upholding and supporting the values and principles of public service, applying government processes and using advanced workplace communication strategies.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to organisations that have electronic mail systems which are integral to their business processes, and need to ensure that incoming and outgoing mail is tracked and stored with integrity. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Policy. |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Set up and send electronic mail |
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Element: Implement procedures to receive electronic mail |
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Element: Manage electronic mail |
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